Information We Collect
When you place an order, we collect the information needed to process, fulfill, and support your purchase. This may include:
- Your name
- Email address
- Billing and/or shipping address
- Phone number, if provided
- Order details and purchase history
Payments are processed securely through Stripe. Alchemy on Ice does not store or process your credit card details on our servers.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations and updates
- Arrange shipping, pickup, or local delivery
- Respond to customer service questions
- Resolve order issues, returns, replacements, or refunds
- Maintain basic business and tax records
We only collect the information reasonably needed to operate our website, fulfill orders, and support our customers.
What We Do Not Do
We do not sell your personal information.
We do not share your information with third parties for their marketing purposes.
Newsletter signup is separate and optional. If you choose to join our email list, you can unsubscribe at any time using the unsubscribe link included in our emails.
Third-Party Services
We may use trusted third-party services to help operate our business, including payment processors, website hosting providers, email platforms, analytics tools, and shipping or delivery providers.
These services only receive the information needed to perform their role, such as processing payment, sending emails, or helping us fulfill your order.
Cookies & Analytics
Our website may use cookies to help run essential features, such as the shopping cart and checkout process.
We may also use basic analytics to understand how visitors use our website, improve the shopping experience, and monitor site performance.
You can adjust your browser settings to block or delete cookies, but some parts of the website may not work properly without them.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no website or online service can guarantee complete security. Please use care when sharing information online.
Your Choices
You may contact us to ask questions about the personal information we have related to your orders or to request that we update or correct your information.
Some information may need to be retained for order records, accounting, tax, legal, or business purposes.
Contact
If you have questions about this Privacy Policy or how we handle your information, please contact us at: